You hereby consent to our verification of the validity and standing of your driving license, which must not be suspended, revoked, or restricted in any manner. We reserve the exclusive right to decline rental services to you if your driving license is found to be in unsatisfactory condition. You also acknowledge your continuous financial responsibility under the terms of the Rental Agreement, regardless of whether the vehicle is operated by an authorized driver listed on the Rental Agreement or any individual other than yourself.

By entering into this Rental Agreement, you affirm that we retain the authority to verify the validity and status of your driving license, ensuring it has not been suspended, revoked, or otherwise limited in any manner. We reserve the right to deny rental services to you at our sole discretion should your driving license be found to be in unsatisfactory standing.

Furthermore, you acknowledge your continuous financial obligation under this Rental Agreement, even in instances where the vehicle is operated by an authorized driver listed in the agreement or by any person other than yourself.

You also agree to bear full responsibility for all fines, penalties, interest, and court costs related to parking, traffic, and toll violations, including any associated storage liens and expenses that arise from your use of the rented vehicle. Should we elect to discharge these obligations on your behalf to the relevant authority, you agree to reimburse us for the full amount paid to said authority or their agents, in addition to an administrative fee. In the event that we engage a third-party service or agent to manage the resolution of any such violations, including the settlement of fines, penalties, and accrued interest, you consent to pay all resulting costs and collection fees, which may include administrative and legal expenses, upon demand without objection.

Other charges

These charges refer to any additional charges that are linked to other events which take place at the start, during and the end of your rental. Such charges include – but are not limited to – charges for damage suffered by/or to the Vehicle, One Way Fee charges, voucher amendments charges at the pickup, special cleaning/valet charge, lost or stolen or damaged keys.

You agree that if you fail to make a payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due then we may cancel the Contract and demand the immediate return of the Vehicle. We will only take this action if we have reasonable belief that you may not pay the amounts you owe and we have requested you to explain the position and you have failed to do so satisfactorily.

Disputes

We aim to resolve all disputes amicably. If you disagree with any charges on your return, or have a complaint relating to your rental experience, you should call our Customer Care  Dept +30 2111875516 or email at [email protected]  and our team will help resolve any issues. We aim to deal with all customer contacts within 48 hours.

Privacy

When you rent with us, you consent to us processing your personal information in accordance with our Privacy Policy.

Please see the section below Privacy Policy for detailed information

At pick up station

Pick up your vehicle

• When you pick up the Vehicle from us you will be asked to sign the “Vehicle Condition Check-Out Form” that describes the Vehicle’s condition at that particular time. Before you sign the Rental Agreement, you should inspect the Vehicle and any Accessories for any pre- existing damage
• If you notice any apparent defect or damage that is not described on the “Vehicle Condition Check-Out Form” then you should ensure an amendment is made.
• If you don’t notify us of any pre-existing defect or damage then we will assume that you have accepted the Vehicle and any accessories in the condition set out on the “Vehicle Condition Check-Out Form”
• Familiarize yourself with the Vehicle before driving it on the public highway. Make sure you know where the controls are for essential instruments such as headlights, indicators, hazard warning lights, where the parking brake is situated (and how it is released and applied) and the type of fuel of the Vehicle. Should you require further assistance please feel free to ask our Station’s staff.

Vehicle use & restrictions

The vehicle belongs to us and you may not sub-rent, transfer or sell it. When renting a Vehicle from us both you and/or any Driver or Referred Driver (each of whom, for the purposes of this section, will be included in the term ‘you’) must comply with the following obligations:

• drive the Vehicle in accordance with all applicable road traffic laws and regulations and ensure that you are familiar with all relevant local laws and driving regulations
• ensure that any luggage or goods transported in the Vehicle are secured to the extent they will not cause damage to the Vehicle or cause risk to any passengers or to any third party or to any third part property
• treat the Vehicle with due care and respect and make sure that it is always locked and protected by its anti- theft devices when it is parked or left unattended
• never drive the Vehicle whilst you are under the influence of alcohol, hallucinatory drugs, narcotics, barbiturates, other illegal drugs or any other substance (whether legal or illegal) that is liable to impair your driving ability
• not fit any roof or bike rack or any tow bar nor allow anyone else to do so
• do not make any other modifications to the Vehicle without our prior written consent
• refill the Vehicle with the correct type of fuel. If unsuitable fuel is added then you will be responsible for all expenses incurred by us in the repair of any damage that may be caused to the Vehicle
• make routine inspections in respect of the Vehicle condition: for example, oil and water and coolant levels, front and rear windscreen washer fluid and tire pressures and take any preventive actions necessary to keep the Vehicle in good working order
• do not use the Vehicle nor allow the Vehicle to be used for:

1. rehire; neither can you mortgage, pawn, sell or in any way pledge or attempt to or give anyone any legal rights over the Vehicle or any part of it or any of its Accessories
2. to carry passengers for hire or reward

                              III.            to carry more passengers than is recommended by the Vehicle’s manufacturer

1. to carry flammable and/or dangerous merchandise; toxic, harmful and/or radioactive products or those that infringe applicable local laws and regulations, or to transport merchandise with a weight, quantity and/or volume in excess of what is recommended by the Vehicle’s manufacturer
2. for racing, off-roading, reliability trials, speed testing or to take part in rallies, contests, or trials, wherever they are located, official or not
3. to transport live animals (with the exception of Assistance Dogs, subject to our prior written consent.)

                          VII.            to give driving lessons

                          VIII.            to push or tow another vehicle or trailer

1. driving on gravel roads or roads that are unfit for motor vehicles or where the surface or condition of it involves risks for the tires or for the underside of the Vehicle or for the Vehicle itself, such as beaches, forest paths, mountains, etc.
2. to intentionally commit an offence.

• Return the Vehicle and its keys, accessories and documentation to us by the expiry time and date specified in the Rental Agreement and in a condition that complies in all respects with the requirements of the section above
• You must not allow any unauthorized driver to drive the Vehicle which includes you deliberately allowing the unauthorized driver access to the Vehicle or the access being acquired due to your negligence, negligent act or failure to act.

IMPORTANT: If you do not comply with these Rental Restrictions:

• You will be responsible for any damage, losses and expenses we suffer as a result.
• You may lose the benefit of any insurance or waivers of liability you have taken.
• We may terminate the Rental Agreement and take the vehicle back at any time at your expense.

Security deposit

To ensure there is no misunderstanding we want to confirm that we will ask you to leave us with some security for any additional charges that may arise during your use of the Vehicle over the Hire Period. This security is the form of financial deposit (the “Security Deposit”) and the amount of this will have been specified in your Voucher and will also be confirmed on the Rental Agreement.

IMPORTANT: If you do not present the required documents, the documentation is not valid or you do not have enough funds on your credit card, the local station may refuse to provide  the vehicle.

Insurance & waivers

We provide insurance and waiver products to cover the principal risks you incur when driving the vehicle. These may be included in your rate or available as optional extra products. Key benefits, limitations and exclusions for these products are summarized below

Third Part Liability (TPL)

TPL is automatically included in your rental rate. It meets all legal requirements for third party liability and protects you and any authorized driver against claims from any other person (including your passengers) for death, personal injury or damage to property caused by your use of the Vehicle during your rental.

Theft Protection (TP)

TP is automatically included in your rate and reduces your liability to us to the amount of the applicable excess (stated on your Rental Agreement) which applies to each incident related to loss of to the Vehicle caused by theft.

Collision Damage Waiver (CDW)

Our Standard CDW is  included in your rate and reduces your liability to us to the amount of the applicable Excess (stated on your Rental Agreement). We do not accept personal car insurance policies or any third part waiver products that can be purchased online via a Broker or similar trader. Standard CDW, and FDW do not cover the loss or theft of or damage to the keys, accessories and to objects or property, (including luggage or goods) that are deposited or kept or transported in or on the Vehicle by you or by any Passenger. Standard CDW, and Full Damage Waiver FDW applies to each incident of damage caused by:

• Impact with a moving object (where a moving object is another Vehicle)
• Impact with a fixed object due to a collision and/or involvement with another Vehicle (excluding animals)

Key Limitations and Exclusions

Standard CDW, and Full Damage Waiver FDW (Zero Excess) will be void – meaning that your liability to us for damage or loss will not be reduced or eliminated – where the damage to the Vehicle is caused:

• by Natural events (such as snow, hail, flood or rock fall), war, riots, terrorist acts, radiation, vandalism.
• by the willful acts of the driver or any authorized driver
• by driving the Vehicle on Non-Public roads
• by any identified or unidentified third party whilst the Vehicle is parked in public or private parking areas or left unattended.
• to uncovered parts of the Vehicle: interior, roof, rims, tires, undercarriage, glasses, lights, indicators, antennas, badges, locks, wiper
• by your or an authorized driver grossly negligence (e.g. act in a way they know or should know is likely to cause harm or damage) including in particular:

1. violation of Traffic Lights
2. violation of any of the Warning, Priority and Prohibitory Traffic signs

                              III.            explosion or fire to the Vehicle because you are using it to transport dangerous goods

1. hitting a bridge or driving into a barrier that is too low for the vehicle to pass beneath or overhead objects
2. driving into a barrier in a car park before it fully opens.
3. driving on unsuitable/unpaved roads in bad condition without due care resulting in damage to the undercarriage

                           VII.            driving on a beach causing damage by salt water and/or sand

                          VIII.            driving through flooded roads causing damage to the engine

1. putting wrong fuel in the vehicle or otherwise contaminating the fuel
2. burning a clutch (which requires persistent ill use) or using the hand brake incorrectly
3. damage to the wheel rim caused by driving with a flat tire

                            XII.            fitting unauthorized objects to the interior (e.g. luggage/suitcases) or exterior

                           XIII.            carrying especially dirty or smelly materials that require extra cleaning costs or that damage or burn the interior

                         XIV.            damage resulting from locking the keys in the vehicle or losing the keys

1. damage resulting from leaving the windows open

                         XVI.            loss of or damage to the vehicle caused by failure to use the anti-theft system (if provided)

                        XVII.            loss of the vehicle when you are unable to return the keys

IMPORTANT: Any of the above products purchased from third part trader will be void if you breach these T&Cs, or if the loss or damage is caused intentionally. Waivers may also be invalid if the loss or damage is caused by the gross negligence of you or an authorized driver. For full details of exclusions see the above paragraph Key Limitations & Exclusions

IMPORTANT: These general conditions govern all related insurance products offered by us (CDW, and FDW).

Yours Car Rental Inclusive rate terms & conditions

The supplier excess does not cover damage to windows, windscreen, wheels, hub caps, or tires of the vehicle.

INCLUSIVE RATE Product applies to each incident of damage caused by:

• Impact with a moving object (where a moving object is another Vehicle)
• Impact with a fixed object due to a collision and/or involvement with another Vehicle (excluding animals)
• · If the vehicle is returned out of the Station ‘s operating hours and damages are discovered during the official check-in by an employee of the car rental company, the excess refund claim will be denied.

Accident procedure:

• In the event of an accident, theft, or upon discovering new damages to the rental vehicle, it is required to inform both the local authorities and the rental company within 24 hours.
• An accident report must be completed and signed at the accident commenced date.
• In the event of an accident involving a 3rd party or damage to the property of a 3rd party, the police must be contacted immediately to file a report.
• If the damages are caused by unknown, while parking or collision with private property a police report must be filed within 24 hours in the city of the incident.
• Retain copies of all rental documentation must be provided.

Should these procedures not be followed, your claim could be invalidated.

During your rental

Fines, tolls and other possible charges

You are responsible for all fines, road tolls, congestion charges and other similar charges (including parking fines or charges) incurred in relation to the vehicle during your rental. Some of these will be sent to us for payment, which we will pay and recover from you by way of reimbursement. Alternatively, we may be required to provide your details to the relevant authority, who will contact you directly.

IMPORTANT: In addition to any fine or charge you incur we may also apply an Administration Fee to reimburse us for the time and costs we incur in dealing with these matters.

• Breakdown due to mechanical failure*.

*Mechanical failure means the inability of a mechanical part(s) to perform the function(s) for which it was designed, due solely to defects in materials or faulty workmanship excluding regular Wear and Tear.

• Flat Battery: In event of a flat battery, we will utilize our testing equipment to diagnose the battery condition. We will then either provide a jump-start or deliver and install a new battery, at your cost.
• Accident Care: In the event that the renter is involved in a car accident, for which he is not responsible or the fault is disputed, we undertake to claim compensation on his behalf before the civil courts (Legal Protection Cover).

Additional our Insurance company will verify your Accident Report Declaration (Insurance Expert Verification)

Roadside Assistance General Limitations

Remaining with the Vehicle: You must be present with the Vehicle or at a pre-determined meeting point when a RSA Contractor or RSA Patrol arrives. Incorrect or incomplete information about your location may result in delay.

Response Time: Patrol Roadside Assistance will be provided as soon as practicable, but response time is not guaranteed and may vary, depending on the location of the Vehicle and demand for Patrol Roadside Services.

Tow Trucks – Transport of Passengers: For legal reasons the RSA is unable to transport passengers in a Tow track

Accident / Damages

If you have an accident you agree to co-operate with us and our insurers in any investigation or subsequent legal proceedings. You must also take the following steps:

• Accident Report Form (ARF): You must complete an Accident Report form ARF at the date the accident/damage commenced. According to Albanian Law, customer is obliged to complete an accident report form, regardless his responsibility or not. Failure to submit the ARF constitutes breach of the rental terms.

PLEASE NOTE: If you return the car with a new damage and you have not reported and submitted an Accident Report previously a compensation fee of €200.00 will apply, as a compensation for the next rental cancellation

• Notification: You must inform the station in any event, if there is damage to the vehicle, using the numbers stated on your Rental Agreement.
• Obtain Police Report: Report the accident to the police as soon as you can if anyone has been injured or property has been damaged.
• Do Not Admit Fault: Take the name and address of everyone involved, including witnesses, and collect the information requested on the ARF.

IMPORTANT: If you fail to comply with these accident/damage instructions your waiver products may be void.

Damages and Theft

Responsibility: You are responsible for all losses incurred by us to the full value of the vehicle if the vehicle is lost or damaged during your rental and our costs unless the loss or damage is directly due to us or we have been reimbursed by a third party or their insurers.

IMPORTANT: Your liability to us may include (amongst others):

• Cost of repairs and loss of rental income (Loss of Use)
• Towing and storage charges
• Loss in value of the Vehicle
• An administration charge to recover our costs for dealing with these issues and any related claim

Security: You are responsible for the security of the vehicle and should try to minimize the risk of theft or vandalism by parking in a safe place. Always remove valuable items (including any removable radio, GPS systems unit) from sight and make sure the vehicle is locked. You must also comply with our return instructions (see the section Return Your Vehicle below).

Theft: If the vehicle is stolen you need to inform the police, call our station as soon as you can and complete an ARF. You must be able to show that you have taken appropriate care by returning the keys to us, otherwise our applicable waiver products will be invalid.

IMPORTANT:  To the extent allowed under applicable law, our insurance and waiver products will be void if you breach these Rental Terms, or if the loss or damage is caused intentionally. Our waivers may also be invalid if the loss or damage is caused by the gross negligence of you or an authorized driver. For full details of exclusions see the section Insurance & Waivers.

Return your vehicle

Return Procedure

You should return the Vehicle and its keys, accessories and documentation to us in the same condition as they were at check out, on the date and at the time and with the same amount of fuel as shown on the Rental Agreement. You should allow 20 to 30 minutes to complete the inspection with our staff and agree any damage. If you don’t have time to do this any new damage will be assessed in your absence. If you return the Vehicle before the return date and time stated on the Rental Agreement the rental charges will remain the same as we will not refund any unused daily rental or accessory charges or additional insurance packages you have purchased from us.

When you return the Vehicle to us you should take the opportunity to:

1. present the original copy of the “Services Agreement”
2. make sure the Vehicle is clean for inspection

      III.            ensure you have removed all of your personal belongings (you are responsible for checking the Vehicle)

1. inspect the Vehicle together with our agent and countersign of any new damage
2. fill and sign the “Damage Charges Breakdown” form

If you are unable or you refuse to inspect the Vehicle with us or we are unable to complete the inspection due to extreme dirtiness of the Vehicle, then we will inspect the Vehicle on our own and you accept that you are responsible for all charges, fees and damage to or loss of the Vehicle which may have arisen before we have checked the Vehicle back in. If, during our inspection, we discover new damage to the Vehicle (from that described on the Check Out Form at the time of pick up the Charges Procedure section below will then apply.

IMPORTANT: If you return the vehicle out of hours you will remain fully responsible for the vehicle, including any damage, until we are able to locate it. We will notify you of any such charges and arrange for payment when these are identified.

Damage Policy

Your responsibility for damage to the Vehicle is set out at the Damage and Theft section of these T&Cs. This policy covers how we assess and charge for damage and how we deal with any disputes relating to damage assessed.

Checking the vehicle

We will provide a summary of any damage on the Vehicle as stated in the “Services Agreement” form at the start of the rental. Please check to make sure it is correct. We will also inspect the Vehicle on your return and provide the “Damage Charges Breakdown” form to record any new damage. Some damage will not be apparent on post-rental inspection, such as damage caused to inaccessible parts of the vehicle (engine, fuel tank or clutch) or hidden by adverse light or weather conditions. If we find any such damage, we will notify you by email, with evidence, before we charge you.

Damage assessment and charging:

New Damage on Return

If you disagree with the charges or refuse to sign the relevant docs our counter staff will proceed with the charges on the credit card used for your rental. You may contact our Customer Care Department [email protected]  within 48 hour who will review the matter in full, refunding you as appropriate if they disagree with any charge made. They aim to deal with all customer contacts within 14 days.

These Rental Terms and Conditions (the “T&Cs”) are govern the relationship between “Yours car rental ” and “YOU” which once you have signed the “Rental Agreement”  together with the “Vehicle’s Condition Check out  Form”, the “Vehicle’s Condition Check In Form” on return &  the “Privacy Policy” constitute a legally binding contract (the “Contract”) between YOU and Yours car rental, or the independent Yours car rental Licensee identified on the Rental Agreement and will govern your use of the Vehicle during the Rental Period. The Rental Agreement is made with the Yours car rental  company or franchisee named on it and all references to “Yours car rental”, “we”, “us” and “ours” are to that company. And “you”, “yours” refer to the person who signs the Rental Agreement.

In case of any conflict between any of the documents comprising the Contract then these T&Cs will take priority. If any provisions contained in these T&Cs and/or any of the contractual documents listed above are found by any court or relevant authority to be unlawful, invalid or unenforceable, the remaining provisions shall not be affected and will remain in full force and effect. Miscellaneous